DOMESTIC SHIPPING Please allow 1-2 business days for your order to be shipped. Every order originates in California where your painting is made and packaged. Your order will be shipped via USPS First Class unless expedited shipping is requested. Tracking information will be shared upon shipment, but will not provide details until the package enters the USPS system.
INTERNATIONAL SHIPPING Please allow 1-2 business days for your order to be shipped. I currently offer worldwide shipping. Shipping rates and times vary by destination. Buyers are responsible for any customs and import taxes that may apply.
PACKAGING All of my paintings are carefully packaged in rigid cardboard boxes and professionally packaged with bubble wrap for ensured security.
AUTHENTICITY Dana Richardson's original artwork is delivered with an official Certificate of Authenticity to ensure art collectors of a secure, authentic art investment. Your Certificate of Authenticity is custom designed, hand embossed with Dana's logo, dated and hand signed by the artist.
PAYMENT OPTIONS Secure Credit Card payment methods include: Pay with Visa, Pay with Master Card, Pay with American Express, Pay with Discover, Pay with Stripe, Pay with Venmo, Pay with PayPal. Dana Richardson keeps your payment information secure.
RETURNS & REFUND POLICY I gladly accept returns and exchanges. I want you to be completely satisfied with your purchase. All jewelry purchased may be returned for any reason within 14 days of delivery. Please ensure that items are unworn and undamaged. Please return items, including a copy of your order confirmation email, to:
Dana Richardson 4100 Bridge Street # 133 Cambria, CA 93428
Customers are responsible for return shipping charges. In the case an item arrived faulty or damaged, customers will be reimbursed for both delivery and return shipping charges. Refunds are issued in the original form of purchase for all items. You will be refunded, less any shipping costs, within 7 days of receipt of the return items.
Just contact me within: 14 days of delivery Ship items back to me within: 30 days of delivery
I don't accept cancellations but please contact me if you have any problems with your order. The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders
CONDITIONS OF RETURN Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
CUSTOMS & IMPORT TAXES Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
PRIVACY POLICY I will only use your shipping and billing address, and contact information To communicate with you about your order To fulfill your order For legal reasons (like paying taxes)
CONTACT ME Please contact me for further information or with any product concerns. You can also email me at [email protected]
I respond to every email within 24 hours, Monday - Friday.
MATERIALS & CARE As part of my commitment to environmentally friend practices, I use eco friendly materials, such as non-toxic earth pigments, walnut oil binders and non-toxic solvents.
HANGING Each painting arrives ready to be mounted on your wall with a D-Ring Wire Hanging carefully installed on the back of the canvas.
PAINT Since oil paintings continue to "cure", slowly continue to loosing moisture during their lifetime, it is best for the painting longevity to be stored at room temperature with breathable space for the painting's surface.
COLOR My non-toxic earth pigments are light safe and made to hold their vivid colors. However, to increase the longevity of the original color palette, avoid storing paintings in direct sunlight. If dust builds up on the painting over time, wipe the dust off with a lint free cloth. The surface may be gently wiped with a small amount of walnut oil on a lint free cloth to help remove excess dust.
QUESTIONS Please contact me for further information or with any product concerns. You can also email me at [email protected]
I respond to every email within 24 hours, Monday - Friday.
